Know what you are paying for.
Read these terms together with your confirmed application quote before paying.
Seller and contact
TW Etemo Limited · UK company 14064308.
60 Lowestoft Mews, London, Greater London, E16 2ST, United Kingdom
VAT registration: GB421693502
Contact: elias@twetemo.com · +442036409668
Your service and total
Your quote identifies the selected application-support service, its scope, currency and total. GBP service totals include payment processing costs. Recruitment is employer-funded and purchasing optional support does not improve or guarantee an employment outcome. No deposit is needed to start an application.
Before payment
TW reviews your documents and confirms eligibility, the service scope and the final charge before requesting payment. Check your private application reference and exact quoted total. Pay once. Staff record received funds separately from application review and partner submission.
What is excluded
Medical insurance, travel bookings and corrective or additional work are excluded unless your written quote expressly includes them. Any separate official, partner or third-party charges must be explained and agreed before you pay them. Payment does not guarantee visa approval, verification, licensing or employment. Authorities and service partners decide outcomes and processing times; TW will give the expected next step for your case without guaranteeing a decision date.
Taxes and receipts
Your quoted total is the full amount TW collects for the agreed service. TW adds no separate VAT or card-processing charge at checkout. Any VAT legally due is included within that total and must be accounted for by TW. Your payment receipt is not a VAT invoice; contact elias@twetemo.com for a VAT invoice where required.
Your card issuer may charge its own conversion or cross-border fee. TW sends a payment record to the payer email supplied in the hosted checkout after verified confirmation. Keep your application recovery details to reopen your private file.
Cancellation and refunds
Visa application fees are non-refundable once the application has been submitted to the processing partner or authority and the contracted service has been provided. Visa refusal, delays or a change in travel plans do not create a discretionary refund entitlement. Before submission, any cancellation charge is limited to work actually completed and agreed, non-recoverable third-party costs. Refunds required by applicable law, including statutory cancellation rights, incorrect or duplicate charges and failure to provide the contracted service, are unaffected. Contact elias@twetemo.com with your application reference.
Contact elias@twetemo.com with your application reference. TW will acknowledge your request, review the agreed scope and work already completed, and explain the decision and any refund due. Refunds are returned through the original payment method where possible. Your statutory rights are unaffected.
Your information
Card details are entered with Stripe. TW does not collect or store card numbers. Only an opaque application reference, payment attempt and terms version are supplied in payment metadata; passport and document information is excluded. Read our privacy information.
Terms version: tw-service-terms-2026-10-04-e09e8095ceb7