Privacy and your information

General enquiries

Contact TW by email or WhatsApp. We use the contact details and information you provide to review your enquiry and respond. Email and WhatsApp also handle messages under their own terms. Please send passports and other application documents through your private website file, rather than a general enquiry.

Documents and applications

The document forms on this website save your file for TW staff to review. Job applications and document uploads are handled directly on this website. Do not include passports, bank details or medical information in a general website enquiry.

Visa document uploads

Visa applications are saved separately on this website. Save your private recovery details to return to your file. We collect your contact and travel details and the documents you choose to upload for assessment and visa processing. Access is restricted to you and authorised TW staff. With your consent, TW staff download and share the required documents with Rayna Tourism LLC and the relevant visa authorities. Uploading does not submit an application to Rayna. Contact elias@twetemo.com for corrections or deletion; records needed for an active application or audit may need to be retained. Please upload only documents relevant to your application.

DOH / DataFlow document uploads

Our separate DOH / DataFlow intake collects your name, email, WhatsApp number, passport identity page, health licence, two years of experience letters, degree certificate and certificate of good standing. Only you and authorised TW staff can access your file. With your consent, staff share the required documents with DataFlow and DOH for your requested service. Your documents are saved privately while you prepare the file. Payment confirmation completes submission to TW for review; it does not automatically submit to DataFlow or DOH.

Job applications

We collect your CV, full name as shown on your passport, email, WhatsApp number, passport nationality, optional second nationality and relevant professional information to assess your application and, with your consent, share it with prospective employers. Motorcycle Rider and General Helper applications also include your availability and a short introduction video, uploaded privately or supplied as a video-sharing link. Only share a recording you are comfortable providing for recruitment assessment. Third-party video hosts handle your recording under their own privacy settings and terms; check access permissions before sharing a link. Documents are held in private storage. Your recovery key grants access to your file; keep it private. Authorised TW staff can review and download your documents. Contact elias@twetemo.com for corrections or deletion requests.

Payments, receipts and staff notifications

Wise and Stripe process payments on their own websites. We do not collect card or bank credentials. For verified payments, TW uses the payer email and payment reference to send a payment receipt through its transactional email provider. Payment receipts do not include applicant documents or private recovery keys. Authorised staff receive operational notifications and may receive visa-document attachments needed to review the application. You may upload payment evidence in your private visa file so authorised TW staff can reconcile it. Uploading evidence does not confirm payment. Please omit unrelated bank balances and transactions.

External services

WhatsApp links open WhatsApp, which handles information under its own terms. The website serves its fonts directly; viewing a page does not request fonts from Google Fonts.

Questions about your information

Contact elias@twetemo.com to discuss information you have shared or request a correction or deletion. The team will confirm what can be done and any applicable retention requirements.